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Herons Bros Minor Works division delivers insurance repairs across a broad range of sectors throughout Northern Ireland. Our strategic, central location allows us to provide full, consistent coverage of all BT postcodes.
We have built strong, enduring relationships with a number of industry leading clients. The level of repeat business we continue to enjoy from or framework partners is a testament to the quality and consistency of our teams’ delivery.
With experience across a wide range of client systems and licensed pricing software, our skilled team is ready to hit the ground running. Supported by company-wide expertise and the scale of the wider Heron team, we maintain high service levels even during surge demands. Our client-focused approach prioritises SLA compliance, clear communication, and effective project delivery, all managed through our tailored, centralised software platform.
Bespoke Claims Management Software
Heron Bros have developed a tailored, centralised, company-wide integrated management system with project management, accounts, data storage and human resource management capability.
Our bespoke insurance module delivers ‘step by step,’ stage-based claim management functionality, with the following features:
Claim Management Features
Our bespoke insurance module delivers ‘step by step,’ stage-based claim management functionality, with the following features:
- Claim Progress Mapping
- Time Stamped Call Logging
- Time Stamped Notes
- Client SLA Performance Tracking
- Accounts Receivable / Payable
- Debt Tracking
- Mandate / Excess Tracking
- Supplier Invoice Tracking
- Plant Hire Management
- Power BI Report Functionality
Our Services
We offer a holistic insurance repair solution to our clients. Our services include:
- 24/7/365 Helpdesk & Emergency Response
- Building Survey Reports
- Schedules of Work (Corelogic, Xactimate etc.)
- Roof Inspection Surveys
- Drone Surveys
- Leak Detection
- CCTV Chimney / Drainage Inspections
- General Building Repairs
- Environmental Repairs
- Restoration Services
- Asbestos Surveys & Removal
- Professional Handover Cleans
Contact Minor Works
To contact our Minor Works team, please call 028 7962 8505 or email fm@heronbros.com
Key Services
Key Services Provision
1
24/7 Helpdesk
2
Rapid Response
3
Technical Surveys / Assessments
4
Quality-approved supply chain throughout the UK & Ireland
